Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with us. We are committed to delivering your orders quickly and safely across the United Arab Emirates.

Shipping Locations

We currently ship to all major cities and regions across the United Arab Emirates.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard Delivery: 2–5 business days

  • Delivery times may vary depending on your location, weather conditions, courier delays, or peak shopping seasons.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your order.

  • We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available), allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver all orders on time, unexpected delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • High order volumes

  • Remote delivery locations

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package. Include your order number and clear photos of the issue so we can assist you promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support. We are always happy to assist you.